Overview
When you first load the communication screen the portal will automatically display the latest communications that your user has permission to see (see People - Staff for more information on permissions)
Read more →Search
The search within the Focus portal is designed to be as user-friendly as possible.
Read more →Menu options
The menu options provide access to page options.
Read more →Results grid
Grid Features
Read more →Playlists
Playlists allow you to group communications together for review, sharing, or quality assurance (QA), while keeping the files securely within the platform. They also provide a secure way to share private calls with other authorised users.
Read more →Playback
Communications with audio can be played back from within the communication search screen. Simply clicking the (1) "Play" icon Play icon on any row within the playback grid will start playing that communication. If this is the first playback the playback bar will load beneath the grid (2). The selected calls play icon will also swap to a pause button (3).
Read more →Details view
The communications detail view can be opened via the actions menu on the communications grid, the full screen button on the playback bar or the full screen button on the Conversation sidebar.
Read more →Reviews / QA
Reviews let you score a communication against a structured scorecard, so quality, compliance and coaching feedback all get captured in the same shape every time. Think of it like a survey about the communication.
Read more →Data Download/Export
The Communications screen allows you to download individual or multiple recordings directly from the Focus portal. Due to data protection requirements, only certain roles have permission to download recordings locally from the Focus portal (see People - Subscribers for more information on permissions).
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