Teams recording

Overview

Focus is a fully integrated recording partner with Microsoft Teams, providing comprehensive recording solutions that cater to both compliance requirements and convenience needs. Our Teams recording integration captures all forms of communication within the Microsoft Teams ecosystem, ensuring organizations can meet regulatory obligations while maintaining complete visibility into their communications.

Recording Options

Compliant Recording

Our compliant recording solution is designed for organizations in regulated industries that must adhere to strict compliance requirements:

• Mandatory Recording: Automatically records all specified communications without user intervention
• Tamper-proof Storage: Immutable recordings that meet legal and regulatory standards
• Retention Policies: Configurable retention periods to meet industry-specific requirements
• Audit Trails: Complete logging of all recording activities for compliance reporting
• Data Integrity: Cryptographic verification ensures recordings haven't been altered

Convenience Recording

For organizations seeking a little more flexibility and user control over their recording practices you can have all the above benefits but recording can be set to only record what is required from the supported communication types.

Supported Communication Types

Microsoft Teams Meetings

• Scheduled Meetings: Record planned meetings with full participant audio and video
• Ad-hoc Meetings: Capture spontaneous meetings and quick discussions
• Webinars and Live Events: Record large-scale presentations and broadcasts
• Breakout Rooms: Individual recording of breakout room sessions
• Screen Sharing: Capture shared content and presentations

PSTN Call Recording

Our solution extends beyond Teams meetings to include traditional telephony:

• Inbound Calls: Record all incoming PSTN calls routed through Teams
• Outbound Calls: Capture outgoing calls made via Teams Phone System
• Bidirectional Recording: Option to record both inbound and outbound calls simultaneously
• Direct Routing: Support for calls made through Direct Routing configurations

Pausing, resuming and stopping recordings

Recording doesn't have to be all or nothing. Every recording policy includes a user control setting that decides how much say your recorded users have over their own recordings:

User control	What recorded users can do
No control	Nothing. Recording runs for the whole call. Use this where recording is compulsory.
Pause and resume	Start, pause and resume recording, but not stop it.
Full control	Start, pause, resume and stop recording.

Because user control is set per policy, you can mix approaches across your organisation. For example, you could make recording compulsory for a regulated trading team while letting everyone else pause for sensitive moments, such as a private personal conversation.

Users control their recordings with the Focus Compliance Recorder app in Teams, directly in calls and meetings started or booked by your organisation:

• Pause and resume take a section off the record and pick it up again later in the same recording.
• Stop ends recording for the rest of the call, and asks the user to confirm first.
• Every change is logged with its time, so you can always see which parts of a call were captured.
• Teams lets everyone know. When recording pauses, Teams shows a notice and removes its recording indicator. The indicator returns when recording resumes, so the other people on the call can always tell.

Key Features and Benefits

Features

• Native Integration: Built on Microsoft Teams compliance recording infrastructure
• Recording Controls in Teams: Let users pause, resume or stop recording where their policy allows
• Real-time Processing: Immediate availability of recordings after call completion
• Multi-format Support: Audio and video recordings in industry-standard formats
• Advanced Search: Find recordings using metadata, participants, keywords, and date ranges
• Scalable Architecture: Handle enterprise-level recording volumes with consistent performance
• Global Availability: Support for Teams deployments across multiple regions
• Mobile Support: Record Teams calls and meetings on mobile devices

Benefits

• Regulatory Compliance: Meet industry requirements for communication recording
• Quality Assurance: Monitor and improve customer service interactions
• Training and Development: Use recordings for employee training and coaching
• Dispute Resolution: Provide accurate records for resolving conflicts or misunderstandings
• Business Intelligence: Extract insights from communication patterns and content
• Risk Management: Maintain comprehensive records for legal protection

Deployment Options

Choose the deployment method that best suits your technical requirements and organizational preferences:

🤖

Automated PowerShell

The recommended and fastest way to get started. Our automated script handles the entire deployment process with minimal user input.

Best for:

• Quick deployments
• Standard configurations
• First-time setups

View Guide →

⚙️

Manual PowerShell

Step-by-step PowerShell commands for complete control over the deployment process.

Best for:

• Custom configurations
• Complex environments
• Advanced administrators

View Guide →

🖥️

UI Deployment

Coming in 2026

Configure Teams recording through the Microsoft Teams Admin Center interface.

Best for:

• GUI preference
• Learning the process
• Small deployments

After setup

Once recording is set up, roll out the Focus Compliance Recorder app so your users can see and control their recordings in Teams.

🎙️

Focus Compliance Recorder app

Install the app for your users, then see how they use it to pause, resume and stop recording in calls and meetings.

View guide →