Data extraction integrations
It's your data, so it's your choice how you work with it. Focus offers several ways to view or extract your communications, each suited to a different access pattern. This page gives a high-level overview of each option and links to the full guide in the Focus API reference.
Data leaving Focus
Once data is removed from the Focus portal it is no longer covered by the security or compliance controls provided by the Focus solution. Any communications needed for evidential integrity (BS10008), ISO or GDPR requests should still be processed via Focus.
Choosing an integration
| Integration | Best for | Full guide |
|---|---|---|
| Native REST API | On-demand, server-to-server retrieval and detailed querying — search recordings, pull transcripts and download audio when you need them. | REST guide |
| Cursor synchronisation | Reliable bulk metadata sync into your own store. Each request returns only what's new or changed since the last, using a cursor to resume cleanly. | Cursor sync |
| Transcript Hook (Push API) | Event-driven notifications when a transcript completes, so your system can react without polling. Recommended for low volume only. | Transcript Hook |
| SFTP (legacy) | Bulk delivery of audio and SMS metadata over SFTP, organised into dated folders. | SFTP |
| NICE NTR/NTX (legacy) | Pulling communications from Focus into a NICE Trading Recording platform via the NICE GET interface. | NICE NTR/NTX |
| SMS to Email (legacy) | Forwarding each received SMS to a nominated email address as a notification. | SMS to Email |
Not sure where to start?
- For most programmatic integrations, start with the Native REST API — it covers on-demand search and retrieval end to end.
- To keep a complete, up-to-date copy of your communications, use Cursor synchronisation. The local synchronisation worked example shows the pattern.
- To surface Focus data inside another application, see the third-party integration worked example.
Each integration is enabled per account under Admin → Account → Integrations.