12 posts tagged with "Updates"

Building on Transact 2026.8, this release tightens control over card‑capture sessions, adds agent access security, makes failed and cancelled payments clearer, and refines the agent CV2 capture experience — alongside continued integration and platform work.

Most of this release is about giving you more control and predictability: account‑level limits on how long a capture session can live, IP restrictions on who can sign in, and a capture flow that behaves sensibly even when the card type isn't known up front.

Highlights​

• Configurable card‑capture session lifetimes, with a per‑account maximum and a five‑day request cap.
• Agent IP restriction on login, passwordless login, and service‑token exchange.
• Clearer payment results — the PSP error status is surfaced on failure, and a PSP response is synthesised on cancellation.
• Smarter CV2 (CSC) capture: correct auto‑termination length, a configurable CSC length, and manual stop‑to‑complete when the length can't be determined.
• VerifoneCommidea tokenisation improvements — card‑derived token expiry, masked PAN, and both gateway responses surfaced.
• The Data Protection service goes live, providing centralised, customer‑specific encryption and decryption for card data.

Card Capture and Session Control​

Card‑capture sessions are now configurable and bounded, so a capture link can't outlive its intended window.

• Requests can specify a session time‑to‑live (minutes); when set it overrides the default cache expiry.
• The requested (or default) TTL is clamped to a per‑account maximum
• A default ceiling and a five‑day request cap apply when no account maximum is configured.
• Session updates now preserve the original TTL instead of sliding it forward, and Remote Card Capture records an absolute session expiry.
• On session timeout, the bootstrap page is hidden behind the cancellation screen, so it is no longer visible underneath.

Agent and Customer UI​

The agent capture experience gains a smarter CV2 (CSC) flow and clearer payment results.

• A CSC‑only capture auto‑terminates at the correct CV2 length, derived from the supplied card type — three digits for most schemes, four for Amex.
• A configurable maximum CSC length lets a customer cap the CV2 at a fixed length without passing a card type on the query string.
• When the CV2 length can't be resolved, the agent can now manually stop (complete) the field rather than only reset it — and the capture chip's label and tooltip correctly reflect the Stop or Reset action.
• Failed payments now surface the PSP error status, and a PSP response is synthesised on cancellation, so payment results stay consistent.

Payments and PSP Integrations​

Provider integrations continue to mature, with tokenisation and metadata correctness fixes.

• VerifoneCommidea (Commidea): token registration now uses a card‑derived expiry (the last day of the card's expiry month) instead of a hard‑coded five‑year expiry, surfaces tokenExpiryDate` as an ISO datetime, populates a masked PAN (first six and last four), and returns both the transaction and tokenisation raw responses.
• Adyen: the payment metadata key was shortened to respect Adyen's 20‑character metadata key limit.

For endpoint details, see the Verifone Commidea and Adyen references in the Transact API documentation.

Security and Compliance​

Agent access is now restrictable by network, reducing exposure.

• IP restriction: logins, passwordless logins, and the service‑token exchange are gated by per‑account IP and geographic restrictions (CIDR matching), returning 403 when the caller's address isn't allowed.
• The check is null‑safe and non‑blocking when restrictions are unset, so unrestricted accounts are unaffected.
• Removed the deprecated GenerateServiceToken auth endpoint (use the Account API instead).
• Patched vulnerable dependencies.

Integrations and Configuration​

A batch of integration and configuration refinements across capture and data delivery.

• Data delivery (datapost) now posts its message to the embedding parent window, so data is delivered correctly when Transact is embedded in an iframe.
• Dynamic field resolution (processDynamicFieldFunction) accepts either a single value or an array of parameters.
• Updated card BIN range data.
• ASR: capturing via ASR now stops the ASR session when a PAN, CV2, or expiry field is deleted.

Platform and Deployment​

• The Data Protection service is now deployed to production, providing centralised, customer‑specific encryption and decryption for card data across the platform.
• Data Poster, Adyen, Trust, and Verifone added to the Shared UK production deployment pipeline.
• Continued dependency vulnerability patching.

For the full set of endpoints, see the Transact API reference.

Focus 2026.8 is a good one: Analysis Studio steps out of the shadows, pause and resume rules land for all MS Teams customers, call types and direction are now mapped in detail, and there is plenty more polish across the platform.

This is the release where several long-running threads finally come together. Analysis Studio, which we hinted at back in 2026.4, is now in customers' hands. The embedded Teams experience is no longer just a sidebar. Pause and resume rules are ready for everyone recording with Teams and related calls can be grouped, linked, and reviewed as a single piece of work.

Highlights​

• Analysis Studio v1 has landed, bringing datazones, per-agent category breakdowns, and LLM-authored "Worth Exploring" suggestions. This is early access and enabled per account.
• The Focus app for Microsoft Teams now runs as a full-screen personal app, not only a side panel.
• Pause and resume V1 is ready for all customers, covering Start Recorded, Start Paused, and Start Stopped, plus switching between modes.
• Call linking and multi-call playback let related calls be grouped and reviewed together.
• Recording ingest and search now understand a group ID, so related recordings stay connected end to end.
• Call direction updates show more clearly what sort of call or meeting it was.
• A long list of improvements and reliability updates.

Transact 2026.8 is here: four new payment provider integrations, a brand-new Data Poster service, richer agent and customer payment journeys, and a solid layer of security and platform work underneath.

This release broadens the range of payment providers you can transact through, adds a dedicated service for delivering transaction data to your own endpoints, and continues to harden the platform around security, compliance, and reliability. There is also a lot of groundwork in the payment adapter and call-correlation flows that makes day-to-day operation more predictable.

Highlights​

• Four new or expanded PSP integrations: Adyen, Verifone (Commidea), Stripe, and Trust.
• New Data Poster service for delivering transaction data to customer endpoints under a strict API contract.
• Agent and Customer UI v2 complete UI refresh including new Pay by Manual Entry and performace improvements for Pay by Link.
• Stronger data protection with customer-specific encryption.
• New in-flight call correlation checks, including automatic clearing of stale calls.
• OpenAPI/Swagger documentation added and updated across all PSP, card-capture, and auth endpoints.

Focus 2026.7 is here: a practical release with better Teams workflows, stronger compliance controls, more capable APIs, and a lot of reliability work under the hood.

This month is less about change and more about making Focus sturdier in the places people depend on every day. Teams workflows are clearer, recording clarification has more useful actions, legal hold permissions are more precise, and the platform has picked up a long list of API, sync, processing, and observability improvements.

Highlights​

• In preparation for our upcoming major Teams pause and resume logic processing update, the Focus embedded Teams app is now easier to use than ever. Next update is going to be a cracker!
• Legal hold permissions have been split into separate add and remove rights, giving admins more precise control.
• New API user type support improves how integrations can be managed and permissioned.
• In-flight call APIs now support all interaction types, with groundwork in place for future pause and resume flows.
• Linked recordings help Focus group related recordings together for clearer review and processing.
• Cursor delivery is more resilient, with re-delivery handling and improved logging.
• Entra Sync V2 continues to improve provisioning by cleaning up duplicated users and making sure workflows sync faster.
• Recording processing, startup handling, authentication, metrics, and infrastructure have all received reliability improvements.

Focus 2026.6 is here: smarter transcript handling, simpler account setup, and a set of targeted quality-of-life improvements where they matter most.

This release is focused on practical improvements. Transcript support has been tightened up again, Push API account settings are now easier to find, welcome emails can be resent directly from the UI, and a couple of everyday download workflows are now smoother.

Highlights​

• Call deep links now let you open a specific call directly from an external system, with the transcript ready to go.
• Improved transcription support, including automatic syncing of transcription outputs to your portal languages.
• Welcome emails can now be resent directly from the UI.
• Push API account settings are now available on the account page, with documentation linked from the portal flow.
• Ongoing UX refinements since last month's refresh, including naming and click-path improvements based on customer feedback.
• Improved SMS downloads.
• Improved transcript downloads from the three-dot menu.

Focus 2026.5 is here: The Rebrand is Complete, Omni Search is Better Than Ever, and Your Feedback Shaped This Release!

May's release wraps up one of the biggest transformations Focus has ever been through. The rebrand is complete, the platform looks and feels like one cohesive product from top to bottom, search has been completely reimagined with Omni Search V2.0, and a wave of customer-driven improvements have landed across every major screen. Let's get into it!

⭐ Highlights​

• Rebrand Complete – Clean lines, full Subphonic brand alignment, consistent experience everywhere you look.
• Usability Overhaul – Same layout, same controls, same patterns across every screen in the platform.
• Easier to do the things you do every day!
• Omni Search V2.0 – Search that actually thinks ahead. Auto-search on type, smarter linking, better date pickers, and more options than ever.
• Customer Feedback Wins – XLS export from every grid, pinned headers, pinned playback bars, and effortless horizontal scrolling.
• Talk to Focus (Beta) – Ask Focus a question and get an answer, directly in the platform.
• Provisioning Improvements – Full UI-driven Teams deployment, Entra sync setup in the portal, and Sync Now on demand.
• Full home page redesign - More hepful home screen and ready for Talk to focus!
• Way better and easy to use admin screens - The options have been cleaned up and made easier to use than ever.

Focus 2026.4 is here: New Brand, Bigger Platform, Smarter Infrastructure!

Q1 2026 has been massive. We've shipped a full rebrand, overhauled our Teams recording infrastructure, launched BYO storage, introduced scheduled reports with email notifications, upgraded to .NET 10, and merged everything into a single monorepo. Under the hood there are over 90 pull requests worth of improvements — let's get into the highlights!

⭐ Highlights​

• Full Rebrand - Fresh logo, favicon, and Subphonic branding across the platform.
• Teams Recording Overhaul - Per-user recording policies, dual bot resilience, automated provisioning, and better diagnostics.
• BYO Storage - Bring your own Azure storage accounts with validation and monitoring.
• Scheduled Reports & Email Notifications - Set it and forget it reporting with email delivery.
• Entra Sync & SSO - Sync locking, SSO role claims, child permissions, and multi-domain support.
• Help & Documentation RAG - AI-powered help agent in private preview.
• Transcription Engine Upgrade - Improved timing, alignment, and language pack updates.
• Observability Upgrade - Better monitoring across all services for faster support.

Focus 2026.1 is here: Speaking Your Language, Building for Scale!

Happy New Year everyone! We're kicking off 2026 with our biggest release yet.

This release is all about going global, getting gorgeous, and making Focus faster and more flexible than ever. Whether you're working across continents or just want a slicker experience, we've got you covered. Let's dive into what's new!

⭐ Highlights​

• Global Translation Support - Focus now speaks your language! Complete internationalization with automatic locale detection.
• Communications Page Redesign - Smarter transcript layouts, more screen space and sorting!
• New Menu Experience - Beautiful animated menu with pin/collapse functionality for more workspace.
• Canada Deployment - New dedicated infrastructure for our Canadian customers!

Oh, we have also changed our version numbers to be simple to understand with YEAR.MONTH 😀

Focus V2.2 is here: Export, Automate, and Elevate!

Hey Focus fans! Summer’s heating up, and so is your favorite communications platform. Focus V2.2 has landed, and this release is all about giving you more power, more polish, and more peace of mind. Whether you’re exporting transcripts, uploading subscribers in bulk, or just enjoying a smoother ride, there’s something here for everyone. Let’s dive into the highlights!

⭐ Highlights​

• Export transcripts to Word, bulk upload subscribers, and enjoy smarter security with setting saving.
• Automated testing and upgraded monitoring for rock-solid reliability and performance.
• Soft audit, improved tagging, and a host of UI tweaks for a smoother, more powerful Focus experience.

Focus V2.1 is here: Polished, Protected, and Primed for Productivity!

Hey Focus fans! Just when you thought things couldn’t get any smoother, we’ve rolled out Focus V2.1 release that’s all about making your experience even more seamless, secure, and, well, enjoyable. Think of this as the “spring clean” for your favorite communications platform, but with a few shiny new features sprinkled in for good measure. Ready to see what’s new? Let’s dive in!

⭐ Highlights​

• Improved User Experience - Effortless multi-account switching and way cleaner account screens! V2.1 just makes your life easier.
• Feature Enhancements - Advanced review, Search improvements (yes even more) and big updates to endpoint management.
• Under-the-Hood Upgrades - Not all fun and games, we have been making lots of under the hood updates as well to make sure things are more secure and as fast as ever.