This month is less about change and more about making Focus sturdier in the places people depend on every day. Teams workflows are clearer, recording clarification has more useful actions, legal hold permissions are more precise, and the platform has picked up a long list of API, sync, processing, and observability improvements.

Highlights​

• In preparation for our upcoming major Teams pause and resume logic processing update, the Focus embedded Teams app is now easier to use than ever. Next update is going to be a cracker!
• Legal hold permissions have been split into separate add and remove rights, giving admins more precise control.
• New API user type support improves how integrations can be managed and permissioned.
• In-flight call APIs now support all interaction types, with groundwork in place for future pause and resume flows.
• Linked recordings help Focus group related recordings together for clearer review and processing.
• Cursor delivery is more resilient, with re-delivery handling and improved logging.
• Entra Sync V2 continues to improve provisioning by cleaning up duplicated users and making sure workflows sync faster.
• Recording processing, startup handling, authentication, metrics, and infrastructure have all received reliability improvements.

Teams Workflow Improvements​

The Teams experience continues to move forward in 2026.7. The Teams app and sidebar has been updated so users have a cleaner, more focused experience when working inside Teams.

• Clearer Teams sidebar behaviour.
• Review page fixes for the Teams app experience.
• Better support for users working directly inside Microsoft Teams.

For setup and deployment details, see the Teams recorder documentation.

Recording Clarification Actions​

Recording clarification now includes user actions. That means clarification workflows can do more than simply show a state: they can guide the user toward the next step. All of this is needed for full pause and resume workflow logic that is coming soon.

• More useful actions when a recording needs clarification.
• Less jumping between screens to complete follow-up work.
• A clearer path from review to resolution.

This is one of those changes that should make day-to-day compliance work feel a little more direct.

More Precise Legal Hold Permissions​

Legal hold permissions have been split into separate add and remove rights. Previously, legal hold access could be too broad for some governance models. In 2026.7, admins can be more precise about who is allowed to place recordings on hold and who is allowed to remove them.

• Separate rights for adding recordings to legal hold.
• Separate rights for removing recordings from legal hold.
• Better alignment with compliance and investigation workflows where duties need to be separated.

If you use custom roles or tightly controlled legal hold processes, it is worth reviewing your permissions after the update. For more background, see the Legal Hold documentation.

API and Integration Improvements​

There is a lot in this release for API and integration users.

Focus now includes a new API user type, giving integrations a clearer identity and making it easier to separate human portal users from system-level API access. In-flight call support has also expanded, with start and stop actions added alongside groundwork for future pause and resume flows.

• New API user type for cleaner integration access.
• Groundwork for future pause and resume support in in-flight call handling.
• More consistent API version and provisioning upgrade feedback.

For integration guidance, see the Focus REST integration guide and the Focus API overview.

More Reliable Cursor Delivery​

Cursor-based integrations are more resilient in 2026.7. The cursor re-delivery queue has been improved, and cursor logging has been overhauled to make delivery behaviour easier to trace and support.

• Better handling for re-delivery scenarios.
• Improved cursor logging for diagnostics.
• Safer handling around unique constraint races in cursor API wrapper flows.
• More robust retry behaviour without leaking sensitive details in logs.

If your integration relies on cursor synchronisation, see the Cursor Synchronisation guide.

Entra Sync V2 and Provisioning​

Entra Sync V2 continues to mature. This release adds support for creating missing subscriber users, improves cleanup and assignment behaviour, and adds more validation around configuration.

• Missing subscriber users can be created as part of Entra Sync V2 behaviour.
• Assignment mapping invariants have been tightened.

The net effect is a sync process that is stricter, more predictable, and easier to operate.

Linked Recordings and Transcription Windows​

Work has landed to better support linked recordings. This includes the recording interaction relationship work and sibling injection, which helps Focus understand when recordings are related to one another.

Transcription retrieval also now supports optional start and end date windows, so integrations can request a more targeted slice of transcript data where appropriate.

• Linked recording support through recording interaction relationships.
• Better handling of related or sibling recordings.
• Optional start and end date windows for transcription retrieval.
• Additional recording unit-of-work metadata to support processing and diagnostics.

Talk to Focus Beta Improvements​

Talk to Focus continues to improve behind the scenes. The hosted agent and GenUI rendering path have had several updates so structured responses are more reliable and richer data requests render in a more useful way.

• Structured content output improvements.
• Updated GenUI renderer support.
• Better rendering for substantive data requests.
• Improved polling behaviour for hosted agent responses.
• Safer debug logging with PII redaction and less raw error detail.

This is still beta, but the foundations are getting stronger with each release.

Reliability, Observability, and Processing​

A large part of Focus 2026.7 is background improvements.

• Focus now handles startup more gracefully.
• Recording processing is more resilient, with better retry behaviour and safer error handling.
• Teams recording support has been improved with stronger metadata handling.
• Login reliability has been improved for some migrated and pre-synced users.
• Performance and memory handling improvements have landed across the platform.
• Monitoring, metrics, and infrastructure telemetry have been strengthened.
• EULA, SMS download, and transcript download flows have all received final polish.

Focus 2026.7 is a strong foundations release. Teams workflows are tidier, compliance controls are sharper, APIs are more capable, and the platform has gained a lot of resilience in sync, processing, delivery, and observability. Not every improvement here is flashy, but this is the sort of release that makes the product feel steadier every day.

This release is focused on practical improvements. Transcript support has been tightened up again, Push API account settings are now easier to find, welcome emails can be resent directly from the UI, and a couple of everyday download workflows are now smoother.

Highlights​

• Call deep links now let you open a specific call directly from an external system, with the transcript ready to go.
• Improved transcription support, including automatic syncing of transcription outputs to your portal languages.
• Welcome emails can now be resent directly from the UI.
• Push API account settings are now available on the account page, with documentation linked from the portal flow.
• Ongoing UX refinements since last month's refresh, including naming and click-path improvements based on customer feedback.
• Improved SMS downloads.
• Improved transcript downloads from the three-dot menu.

Improved Transcription Support​

Transcription support has been improved again to make transcript handling more consistent across the platform.

• Transcription outputs now automatically sync to your configured portal languages.
• Better alignment between generated transcript output and the language experience in the UI.
• A smoother experience for customers working across more than one portal language.

Call Deep Links​

As a headline item in this release, you can now deep link directly from an external system into a specific call in Focus.

• Open the exact call you need without manual searching.
• Launch directly into the transcript view, ready to work.
• Better support for deep integrations where Focus is part of a wider workflow.

Resend Welcome Emails from the UI​

Managing user onboarding is now simpler. If someone misses their original welcome email, you can resend it directly from the UI without needing a workaround or support request.

• Faster user onboarding recovery.
• Less friction for admins managing new starters or access issues.

Push API Settings on the Account Page​

Push API account settings are now available directly from the account page, making setup and management easier for admins.

If you need the full setup details, see the Push API integration guide and the Integrations account page documentation.

Ongoing UX Tweaks Since the Refresh​

Since last month's UI refresh, we have continued to ship lots of smaller improvements that make day-to-day use of Focus feel better.

• Improved naming and labels in key places based on customer feedback.
• Reduced unnecessary clicks in common flows where one extra step was getting in the way.
• Continued polish across high-traffic screens to keep the experience clearer and faster.

QoL Improvements​

We have also shipped two focused quality-of-life improvements to make day-to-day exports more reliable.

• Improved SMS downloads - SMS downloads now behave more reliably.
• Improved transcript downloads - Downloading a transcript from the three-dot menu now works as expected.

Focus 2026.6 is a smaller release, but it removes friction in a few high-traffic areas. Better transcription behaviour, easier account administration, and more reliable downloads all add up to a smoother day-to-day experience.

May's release wraps up one of the biggest transformations Focus has ever been through. The rebrand is complete, the platform looks and feels like one cohesive product from top to bottom, search has been completely reimagined with Omni Search V2.0, and a wave of customer-driven improvements have landed across every major screen. Let's get into it!

⭐ Highlights​

• Rebrand Complete – Clean lines, full Subphonic brand alignment, consistent experience everywhere you look.
• Usability Overhaul – Same layout, same controls, same patterns across every screen in the platform.
• Easier to do the things you do every day!
• Omni Search V2.0 – Search that actually thinks ahead. Auto-search on type, smarter linking, better date pickers, and more options than ever.
• Customer Feedback Wins – XLS export from every grid, pinned headers, pinned playback bars, and effortless horizontal scrolling.
• Talk to Focus (Beta) – Ask Focus a question and get an answer, directly in the platform.
• Provisioning Improvements – Full UI-driven Teams deployment, Entra sync setup in the portal, and Sync Now on demand.
• Full home page redesign - More hepful home screen and ready for Talk to focus!
• Way better and easy to use admin screens - The options have been cleaned up and made easier to use than ever.

🎨 Rebrand: Complete.​

We started the rebrand in 2026.1, pushed it further in 2026.4, and now — it's done. Every screen, every component, every corner of the platform has been brought into full Subphonic brand alignment.

This wasn't just a coat of paint. We went through the entire platform and applied the same design principles throughout: clean lines, consistent spacing, clear hierarchy, and the Focus identity you'd expect from a modern compliance platform.

• Full brand alignment across every page and component
• Clean, consistent typography and colour throughout
• Polished iconography and visual language from top to bottom
• No more legacy holdovers — what you see is the finished product

The platform now looks exactly the way it should. We're very proud of this one.

🧩 Usability Overhaul: One Platform, One Experience​

Alongside the visual rebrand, we took a long hard look at how every screen in Focus behaves — and made sure they all behave the same way.

Previously, different areas of the platform had developed independently, meaning controls, buttons, grids, and lock indicators could feel slightly different depending on where you were. That's gone.

• Consistent lock indicators — The same lock icon and behaviour appears on every screen where it's relevant. No surprises.
• Standardised action buttons — Primary actions, secondary actions, and destructive actions now use the same layout, position, and style everywhere.
• Unified grid patterns — Every data grid across the platform follows the same layout rules: same column controls, same pagination, same interactions.
• Predictable page actions — If you know how to use one screen, you know how to use them all.
• Groups made simple — Groups have been redesigned to be much easier to understand and work with. Clearer membership views, more intuitive management, and less guesswork about what a group actually controls.
• Reports that show their work — The reports screen now shows you exactly which reports are running and their current status. You can also adjust schedules directly from the reports list, without having to dig into individual report settings.
• Redesigned right-click menus — Context menus have been rebuilt from the ground up. Every menu is fully context-aware, showing only the actions that are relevant to what you've right-clicked. Less noise, faster navigation.

This kind of deep consistency is something that's hard to call out in a release note, but it's the sort of thing that makes a product feel genuinely polished. We think you'll notice the difference.

🔍 Omni Search V2.0: Search That Thinks Ahead​

Omni Search was already one of the most powerful features in Focus. In 2026.5, we've rebuilt it to be even smarter and even faster.

• Auto-search on type — No need to hit enter. Results start appearing as you type, so you get to the right place faster.
• Smarter sub-item linking — Search results now link directly to the relevant sub-item within a record, not just the top-level entry. Find a call and jump straight to the transcript, tag, or note you were looking for.
• Improved date pickers — Date range selection has been redesigned to be faster and more intuitive — useful especially in compliance workflows where date accuracy matters.
• More search options — We've expanded the set of filterable fields and search parameters, so you can narrow down results without leaving the search bar.
• Recent searches — Your recent searches are automatically saved, and any of them can be converted to a favourite with a single click. Build up your go-to searches without any extra effort.
• Everything is better — Performance, result relevance, visual clarity. If you haven't tried Omni Search since 2026.1, give it another go — it's a different experience.

📋 Customer Feedback Improvements​

A big part of this release came directly from customer feedback, and we want to call that out. These changes were driven by the people using Focus every day.

• XLS export from every grid — You asked, we delivered. Every data grid in the platform now has a direct XLS export option. No workarounds, no copy-pasting, just clean data in your spreadsheet tool of choice.
• Pinned headers — Column headers now stay pinned as you scroll down through long lists. No more losing track of which column is which halfway down a large dataset.
• Pinned playback bar — The audio playback bar stays pinned while you scroll through a transcript or call record, so you can read and listen without constantly jumping back to the top.
• Left/right scroll — Wide grids now support simple horizontal scrolling without awkward layout shifts. Scroll left and right as naturally as you scroll up and down.

🤖 Talk to Focus — Beta​

Ask Focus a question, get an answer. We're launching Talk to Focus in beta — a conversational AI assistant built directly into the platform that can help you navigate, find records, understand your data, and get things done faster.

This is early access, so expect it to grow quickly. We'd love your feedback on what's useful and where it can go further.

⚙️ Provisioning Improvements​

Setting up and managing Focus just got a lot simpler. We've invested heavily in making provisioning a fully UI-driven experience — no PowerShell required.

• Entra Sync UI Setup — The full Entra sync configuration can now be completed through the Focus portal. No more manual steps outside the product to get directory sync running.
• Sync Now — Made a change and want it reflected immediately? Hit Sync Now to trigger a manual sync on demand, without waiting for the next scheduled cycle.
• Full UI-Driven Teams Deployment Workflow — Deploying the Teams recording bot is now entirely guided through the Focus portal. The full workflow — from setup to validation — is handled in the UI. The PowerShell scripts are no longer needed for standard deployments.

⚠️ Breaking Changes​

We don't make breaking changes lightly, and we want to be upfront about what's changed in this release so you can plan accordingly.

• External is now called Contacts — The "External" category throughout Focus has been renamed to "Contacts". This better reflects how external parties are used across compliance workflows and aligns with wider platform terminology. You may need to update any saved searches, reports, or integrations that reference the old name.
• New Partner User Level — We've introduced a new partner user level with its own distinct permissions. If you manage child accounts then we can talk you over the updates but they should make everything easier.
• Changes to Super User Access — Super user permissions have been tightened and realigned. Review your super user assignments to confirm they still reflect your intended access model.
• Subscriber Import Wizard — The subscriber import wizard is temporarily unavailable in this release while we rebuild it to support the new contact and user structures. It will be back soon. If you need to bulk import subscribers in the meantime, please reach out to support and we'll assist directly.

🔧 Quality of Life​

Alongside the headliners, we've shipped the usual wave of smaller polish items, performance improvements, and refinements throughout the platform. These are the details that don't make headlines but add up to a much smoother day-to-day experience.

Focus 2026.5 feels like a milestone. The rebrand is complete, the platform is consistent, search is smarter than ever, and real customer feedback has shaped the product in tangible ways. As always — thank you to everyone who takes the time to tell us what works and what could be better. It makes Focus what it is.

More to come. 🔊

Q1 2026 has been massive. We've shipped a full rebrand, overhauled our Teams recording infrastructure, launched BYO storage, introduced scheduled reports with email notifications, upgraded to .NET 10, and merged everything into a single monorepo. Under the hood there are over 90 pull requests worth of improvements — let's get into the highlights!

⭐ Highlights​

• Full Rebrand - Fresh logo, favicon, and Subphonic branding across the platform.
• Teams Recording Overhaul - Per-user recording policies, dual bot resilience, automated provisioning, and better diagnostics.
• BYO Storage - Bring your own Azure storage accounts with validation and monitoring.
• Scheduled Reports & Email Notifications - Set it and forget it reporting with email delivery.
• Entra Sync & SSO - Sync locking, SSO role claims, child permissions, and multi-domain support.
• Help & Documentation RAG - AI-powered help agent in private preview.
• Transcription Engine Upgrade - Improved timing, alignment, and language pack updates.
• Observability Upgrade - Better monitoring across all services for faster support.

🎨 Full Rebrand: Hello Subphonic!​

The biggest visible change — Focus has a fresh new look. We've rolled out an end-to-end rebrand across the platform in two phases, including a new logo, updated favicon, and the transition from Aiphoria branding to Subphonic throughout the codebase and UI. Partner user management has been updated with new prefixes and parent/partner user structures to support the new brand hierarchy. We think you'll agree the new identity sounds just right 🔊

• New logo and favicon across the portal
• Subphonic branding replaces Aiphoria throughout
• A spring clean on all the main parts of the platform
• Constant look and feel across pages

Want to learn more about why Aiphoria became Subphonic? Read the full story on our news page.

📞 Teams Recording: Rebuilt from the Ground Up​

This has been the single biggest engineering effort this quarter has been to bring the full Microsoft compliant teams recording bots (from OAK) into the Focus family, making sure we keep all that knowledge and power. The Teams recording infrastructure has been fundamentally improved throughout the platform.

• Per-User Recording Policies — Want to record different things for different users? No problem. You can now set a company-wide default and override it on a per-user basis, giving you full flexibility over who records what.
• Dual Bot Recording — At its heart, Focus is an AI-first compliance recording platform. We want to make sure we always capture that call, so now we pair our bots to capture two copies of every recording for full resilience. If one bot has an issue, the other has you covered.
• Automated Provisioning — One click PowerShell scripts to make install super simple
• Better diagnostics — Recording bots now include better diagnostics allowing the Subphoinc support team to provide even better support

💾 BYO Storage: Your Data, Your Way​

A brand new capability — customers can now bring their own Azure storage accounts for recording storage. Focus will sync, validate, and monitor your storage automatically.

• New BYO storage sync service with full automated test coverage
• Validation endpoint to verify storage account configuration
• Dedicated monitoring service for BYO storage health
• Automatic sync for users and storage location

📊 Scheduled Reports & Email Notifications​

The reporting engine has levelled up. Reports can now be scheduled to run automatically, and results are delivered straight to your inbox.

• Scheduled report runner picks up eligible jobs automatically
• Email notifications sent on report completion
• Improved email configuration validation with better error messages
• All existing report types (Call Extract, AI Tags, Legal Hold, Endpoints, Portal Users, SMS Reconciliation) now support scheduling

📡 Observability: Grafana & OpenTelemetry​

We've leveled up all our monitoring on all our services. Better visibility, better dashboards, faster response for support.

🔄 Entra Sync & SSO Improvements​

Enterprise SSO has been improved yet again with role-based provisioning improvements.

• Entra Sync Locking — Prevents concurrent sync operations from conflicting
• SSO Role Claims — Group syncs swapped for SSO roles with cleaner settings
• Child Permissions — New view for parent accounts to see child account permissions
• Multi-domain filtering - have users that login from more than one domain, now your covered

🤖 Help & Documentation RAG - Private preview​

Focus now has a built-in documentation intelligence layer. We've shipped a RAG (Retrieval-Augmented Generation) agent that can answer questions about Focus using the latest documentation.

• Documentation RAG service (shipped across 4 PRs)
• New agent infrastructure for AI-powered help
• MCP integration for documentation retrieval

🎙️ Transcription Engine Upgrade​

We've upgraded and improved the core transcription engine under the hood, delivering better accuracy and performance across the board.

• Timing & Alignment Improvements — More accurate word-level timing for cleaner, easier-to-follow transcripts
• Language Pack Updates — Updated language models for improved recognition across supported languages
• Groundwork for Analysis Studio — Shhh... more on that soon 👀

🔧 Quality of Life​

As always, alongside the headline features we've shipped a mountain of smaller tweaks, refinements, and fixes across the entire platform. Performance improvements, dependency updates, better error messages, tighter validation, and dozens of little polish items that make the day-to-day experience smoother. These are the kinds of changes you might not notice individually, but together they make Focus feel noticeably better every release.

Focus 2026.4 represents a massive quarter of engineering. The rebrand gives us a fresh identity, BYO storage and the Teams recording overhaul unlock new enterprise use cases.

Ready to explore? Jump into Focus 2026.4 and see what's new!

Stay focused, stay shipping! ✨

Happy New Year everyone! We're kicking off 2026 with our biggest release yet.

This release is all about going global, getting gorgeous, and making Focus faster and more flexible than ever. Whether you're working across continents or just want a slicker experience, we've got you covered. Let's dive into what's new!

⭐ Highlights​

• Global Translation Support - Focus now speaks your language! Complete internationalization with automatic locale detection.
• Communications Page Redesign - Smarter transcript layouts, more screen space and sorting!
• New Menu Experience - Beautiful animated menu with pin/collapse functionality for more workspace.
• Canada Deployment - New dedicated infrastructure for our Canadian customers!

Oh, we have also changed our version numbers to be simple to understand with YEAR.MONTH 😀

🌐 International by Default: Focus Speaks Your Language​

Focus is going global! We've added comprehensive internationalization support with over 100 new translation keys across English, German, Spanish, French, and Portuguese. But here's the best part: Focus automatically detects your browser language and adapts. No settings to change, no preferences to configure—it just works.

• Automatic language detection from your browser
• Complete translations for all major features
• Support for EN, DE, ES, FR, and PT locales
• Localized time durations for all times

💬 Communications Reimagined: See the Whole Picture​

We've completely restructured the Communications page to give you more insight at a glance. Transcript details are now beautifully integrated, with translated content displayed in your preferred language. But the real game-changer? Regulatory breach tracking is now front and center with color-coded chips and badges that show you exactly what you need to know.

• Major transcript details refactoring for better readability
• Mini view of transcripts (see more of your data while still listening and finding communications)
• Real-time translation display for multilingual teams
• Color-coded category tags with helpful hover effects
• Reassign playlists to another user.
• Find calls that have comments (search on "Has comments")

🎨 Menu Magic: Pin It, Collapse It, Love It​

Our Canadian customers now have a dedicated deployment and infrastructure! Focus 2026.1 introduces a complete deployment specifically for Canada production environments..

• All data stays in Canada
• Improved regional performance and reliability
• Localized infrastructure for compliance and speed

Welcome Canada: Dedicated Deployment Pipeline​

Our Canadian customers now have a dedicated deployment pipeline and infrastructure! Focus 2026.1 introduces a complete GitHub Actions workflow specifically for Canada production environments, ensuring faster deployments and better regional performance.

• Dedicated Canada production deployment pipeline
• Improved regional performance and reliability
• Localized infrastructure for compliance and speed

🔐 Smarter Permissions: Refined Access Control​

We've refined our permission system with updated staff and user page permissions for more granular access control.

• Updated permission model for finer access control
• Enhanced cache headers for extra security
• New Supervisor role type

🎨 Fresh Visuals: New Product Images & Logo Upload​

Focus is looking sharper than ever! We've cleaned up unused images and added beautiful new product imagery plus, account settings now support custom logo uploads. Make Focus truly yours!

• Custom logo upload, make it yours
• Cleaned up and optimized image assets

🐛 Quality of Life: The Details Matter​

As always, we've packed in tons of refinements and fixes. From better surname parsing (yes, we now handle "von der Berg" correctly!) to improved form validation with smart scrolling, every detail has been polished.

• Fixed multi-part surname parsing (e.g., "von der Berg")
• Enhanced transcript search with match count display
• Playlist ownership assignment
• Announcement file management
• Light theme is now the default (dark theme still available!)

Focus 2026.1 is our most ambitious release yet. Whether you're managing a global team, tracking compliance across regions, or just want a beautiful, fast interface—this is the Focus you've been waiting for.

Ready to explore the new year's first release? Jump into Focus 2026.1 and experience the future of communications!

Stay focused, stay global! ✨

Hey Focus fans! Summer’s heating up, and so is your favorite communications platform. Focus V2.2 has landed, and this release is all about giving you more power, more polish, and more peace of mind. Whether you’re exporting transcripts, uploading subscribers in bulk, or just enjoying a smoother ride, there’s something here for everyone. Let’s dive into the highlights!

⭐ Highlights​

• Export transcripts to Word, bulk upload subscribers, and enjoy smarter security with setting saving.
• Automated testing and upgraded monitoring for rock-solid reliability and performance.
• Soft audit, improved tagging, and a host of UI tweaks for a smoother, more powerful Focus experience.

📝 Transcript Export: Share the Conversation​

Need to share or archive a conversation? Now you can! Focus 2.2 introduces transcript export to Word documents. With just a click, you can turn your conversations into professional, shareable docs—perfect for compliance, training, or just keeping everyone in the loop.

• Export transcripts directly to Word (.docx)
• Effortless sharing and archiving

🤖 Automated Testing: Reliability on Repeat​

We’ve integrated automated testing for comprehensive end-to-end testing. That means every release is now backed by automated tests, so you can count on Focus to be more reliable than ever—no matter how fast we’re shipping new features.

• Automated robot user driven end-to-end testing
• Higher code quality and confidence in every update

🔐 Environment-specific Features: Smarter Security​

Focus 2.2 brings improved cookie handling, giving you better security and more flexible configuration of your data layouts and settings. Your data stays safe, and your experience stays seamless—no matter where you’re working.

• Environment-aware cookie management
• Enhanced security and flexibility

📥 Subscriber Uploads: Bulk Up Your Team​

Managing lots of users? No problem! You can now bulk upload subscribers, making onboarding a breeze. We’ve rolled out proof-of-concept and follow-up enhancements, so you can get your whole team up and running in record time.

• Bulk subscriber upload support
• Faster, easier onboarding for large teams

🕵️ Audit & Tagging Improvements: Track with Confidence​

Stay on top of compliance and check that a phone number is setup to record correctly with our new “soft audit” feature. Directly from the endpoint screen you can check a number is onboard and ready for recording.

• Soft audit for better onboarding

🚀 Performance & Monitoring: See More, Fix Faster​

We’ve upgraded our monitoring integration, so we can spot and squash performance issues even faster. That means a smoother, more reliable Focus experience for you—every single day.

• Enhanced monitoring
• Faster identification and resolution of performance issues

🌟 General Quality of Life: The Little Things Add Up​

As always, we’ve packed in a bunch of bug fixes, UI tweaks, and deployment improvements. From table snapshots to smoother deployments, Focus 2.2 is all about making your daily workflow just a little bit better.

• Table snapshots for easier data review
• Numerous bug fixes and UI enhancements
• Smoother, more reliable deployments

Focus V2.2 is all about helping you work smarter, not harder. Export, automate, and elevate your workflow—because you deserve a platform that keeps up with you.

Ready to try the latest and greatest? Jump into Focus 2.2 and see what’s new!

Stay focused, stay awesome! ✨

Hey Focus fans! Just when you thought things couldn’t get any smoother, we’ve rolled out Focus V2.1 release that’s all about making your experience even more seamless, secure, and, well, enjoyable. Think of this as the “spring clean” for your favorite communications platform, but with a few shiny new features sprinkled in for good measure. Ready to see what’s new? Let’s dive in!

⭐ Highlights​

• Improved User Experience - Effortless multi-account switching and way cleaner account screens! V2.1 just makes your life easier.
• Feature Enhancements - Advanced review, Search improvements (yes even more) and big updates to endpoint management.
• Under-the-Hood Upgrades - Not all fun and games, we have been making lots of under the hood updates as well to make sure things are more secure and as fast as ever.

✨ Improved User Experience: Switching Made Simple​

We heard you! Managing multiple accounts is now a breeze. With Focus 2.1, switching between accounts and handling account-specific settings is smoother than ever. Plus, we squashed those pesky user table bugs, so your people management is as crisp as a fresh spreadsheet.

• Effortless multi-account switching
• Cleaner, more reliable user tables
• Account settings right where you need them

⚙️ Workflow & Stability: Under-the-Hood Upgrades​

Automation fans, rejoice! We’ve made a series of fixes to our internal workflows, making builds and automations more reliable and less prone to hiccups. You might not see these changes, but you’ll definitely feel the difference in day-to-day smoothness.

• Smoother automation for all your Focus tasks
• Improved build reliability—less downtime, more uptime

🛡️ Security & Usability: Safe and Sound​

Your data’s safety is our top priority. Focus 2.1 introduces enhanced XSS protection, so you can work with peace of mind. We’ve also polished up scrolling and wording throughout the UI, making everything just a little bit easier on the eyes (and the nerves).

• Advanced XSS protection
• Smoother scrolling and clearer wording in the UI

🚀 Feature Enhancements: Power Up Your Workflow​

We’re not just tidying up—we’re leveling up! Focus 2.1 brings support for advanced review schemes and endpoint service codes, giving you more control and flexibility. And for all you search power-users, we’ve added a handy back arrow in search to make navigation even snappier.

• Advanced review schemes for deeper insights
• Endpoint service codes for better integration
• Improved search with a back arrow for easy navigation

🧹 General Polishing: The Little Things Matter​

Sometimes, it’s the small stuff that makes the biggest difference. We’ve rolled out a host of minor improvements and bug fixes to make Focus more robust and user-friendly than ever. It’s all about making your daily workflow just a little bit brighter.

• Countless minor improvements and bug fixes
• A more robust, user-friendly interface

Focus V2.1 might be a “tidy up” release, but we think you’ll love how much smoother, safer, and smarter your experience feels. As always, your feedback keeps us moving forward—so keep it coming!

Ready to see the difference? Jump into Focus 2.1 and enjoy the cleanest, most reliable version yet.

Stay focused, stay awesome! ✨

Hey Focus fans! Your favorite communications platform just got a major upgrade, and we’re not talking about a new paint job (though, yes, we do look fresher than ever). This month, Focus is all about making your work life easier, smarter, and a whole lot more fun. Ready to see what’s new? Let’s go!

⭐ Highlights​

• Search updates - Search is search right? Wrong! We took inspiration from all the best applications and created the fastest and easiest search we could. Navigate via the keyboard ✔️ Navigate via the mouse ✔️ Include or Exclude search options ✔️ The power is yours!
• Updated logos and branding - We made sure everything was fitting together nicely and the new logos look smart and ready to go.
• Admin updates - We have cleaned up and improved the usability on the people pages. Now you can quickly link users to subscribers and multiple endpoints. Awesome!

🔐 SSO for Everyone: Azure, Google, Okta, Oh My!​

You asked, we delivered! Focus now supports Single Sign-On (SSO) with all the big names: Microsoft Azure AD, Google Workspace, Okta, SAML, and OIDC. No more juggling passwords or sticky notes—just one click and you’re in. Whether your company is all-in on Microsoft, a Google loyalist, or living that Okta life, Focus fits right in.

• Log in with your company credentials—no extra passwords required
• Seamless onboarding for new users
• Enterprise-grade security, out of the box

🧑‍💻 User Management: Assign, Map, and Conquer​

Admins, this one’s for you! Assign users and groups has never been easier in Focus with just a few clicks. .

• Assign users and groups to Focus in seconds
• Security groups and filtered groups
• Effortless user management, even as your team grows

🔍 Search & Navigation: Find Anything, Fast​

We’ve turbocharged the Focus search experience. Whether you’re hunting for a Teams call, SMS chat, or that one email from last Tuesday, Focus helps you find it—fast. Plus, the portal UI is more responsive than ever—try it on your tablet, your phone, or your smart fridge (okay, maybe not the fridge).

• Search across all your communication channels
• Mobile and tablet-friendly UI improvements
• Filter on everything (inclusive or exclusive)
• Power users can navigate via the keyboard to make it even faster!

📺 New Video Guides & Demos​

We know you love a good demo, so we’ve added embedded walkthroughs and quick-start videos right in the app. Learn by watching, not just reading—perfect for the visual learners and the “I’ll just watch a video” crowd.

• Embedded YouTube and Vimeo demos
• Step-by-step video guides for onboarding and troubleshooting

🛡️ Security & Best Practices​

Your data is precious, and Focus treats it that way. With SSO, secure sharing, and regular access reviews, you can rest easy knowing your communications are locked down tight.

• Secure SSO and data sharing
• We are now PCI DSS 4.0.1 compliant!
• Updated recommendations for browser and device compatibility

🎨 A Fresh New Look​

Did we mention the rebrand? Focus is sporting new logos, cleaner colors, and a more consistent look across the board. It’s the same platform you love—just a little bit snazzier.

🏗️ What’s Next?​

We’re not stopping here! Coming soon: even smarter search, more usability options and things to make your life easier. As always, your feedback shapes our roadmap—so keep it coming!

Ready to explore? Dive into the new Focus, try out the latest features, and let us know what you think. The Focus team is here to help you get the most out of every conversation, every time.

Stay focused, stay awesome! ✨

Well, maybe not all... but two good ones! 😎

The first-ever update to TeamScribe is here, and it’s bringing you more ways to receive your meeting summaries. With version 1.1, you can now get your meeting insights delivered straight to your email or Slack—because let’s be honest, we all have a preferred way to procrastinate on reviewing our meeting notes.

Let’s take a look at what’s new

✉️ Email Delivery: Your Inbox, Your Rules​

If you’re someone who likes to keep things neat, searchable, and easily forwardable, email delivery is for you. With TeamScribe’s new email integration, your meeting summaries will land right in your inbox, making it easy to track action points, share with colleagues, or just stare at them while sipping coffee, pretending you’re super organized.

How It Works​

Once your meeting wraps up and TeamScribe does its magic, a structured summary is generated and emailed to the right people. You have full control over:

✔️ Who receives the email (Meeting organizer, a default mailbox, or a distribution list)
✔️ How the notes are formatted (Inline in the email body or attached as a beautifully formatted document)
✔️ CC/BCC options (Because sometimes, people need to be in the loop… or just look busy)

Why Email?​

• Super searchable – Find your meeting notes instantly in your inbox.
• Effortless organization – Move them to folders, flag important ones, or ignore them completely (we don’t judge).
• Easy sharing – Forward to colleagues who “totally meant to attend but had a thing.”

💬 Slack Integration: Meeting Notes Without Leaving Your Chat Flow​

For the Slack power users out there, TeamScribe now delivers meeting summaries directly into Slack. Because if you're already living in Slack, why not keep your meeting notes there too?

How It Works​

Once your meeting ends, TeamScribe will post the summary to Slack based on your preferences:

✔️ Private DM to the meeting organizer – Get your notes discreetly and decide if they should be shared.
✔️ Posted to a Slack channel – Share meeting insights with your team automatically, so nobody ever has to ask, “What did we decide again?”

Why Slack?​

• Real-time updates – Get meeting summaries instantly without digging through emails.
• Seamless collaboration – Discuss notes, tag team members, and assign tasks all within Slack.
• Reduced inbox clutter – Because we all get enough emails already, right?

Whats next?​

You want more? Well we have lots planned for TeamScribe, a sneak peak at the current roadmap can be found below:

• More output options, think Teams CRMs and more
• Direction action booking
• A portal for administration and configuration
• Dynamic summery options
• More versions....

📻 Stay tuned 📻

Ever wish you had a personal note-taker at your meetings—someone who captures every important detail, highlights key points, and neatly organizes action items? Now imagine that same assistant is equally equipped to handle crucial legal calls and transform client meetings into concise, professionally structured records. Sounds too good to be true? Meet TeamScribe—our revolutionary AI-powered solution that comes in two specialized versions to match your exact needs.

Subphonic TeamScribe is available in public beta starting today! Hit the "Read more" button to find out more

Why TeamScribe?​

In today’s fast-paced world, missing important details is no longer an option. Whether you’re juggling multiple projects across a global team or navigating critical conversations with your legal clients, it’s easy to lose track of vital information. That’s where TeamScribe steps in—with automatic transcription, smart summaries, and actionable next steps, letting you focus on the discussion rather than scribbling notes.

No more fumbling with messy audio recordings or trying to recall who said what. TeamScribe seamlessly integrates with your favorite communication platforms and ensures every meeting is archived and ready for easy review.

Two Versions, Unlimited Possibilities​

1. TeamScribe Meeting​

For Every Meeting That Matters

Quick, accurate note-taking: TeamScribe Meeting listens to your sessions and automatically generates clear, organized summaries. Highlights attendees and action items: Ensure every participant knows their responsibilities and deadlines. Instant distribution: Share your meeting summary via Slack, Teams, or Email, or export it as a polished Word document. No detail left behind: From big-picture decisions to nuanced remarks, TeamScribe captures it all. Ideal for: Project updates, brainstorming sessions, cross-functional syncs, and day-to-day team huddles.

2. TeamScribe Paralegal​

For Critical Legal Conversations

Paralegal-level documentation: Automatically captures the flow of your client calls, focusing on the crucial legal details. Professional tone: Your transcripts reflect a paralegal’s precision and language, helping you maintain a high-standard record. Comprehensive conversation flow: Every twist and turn of the discussion is neatly documented, ensuring no ambiguity in your notes. Flexible export options: Send your notes to Slack, Teams, or Email—or produce a thoroughly formatted Word document. Ideal for: Legal intakes, consultations, depositions, or any scenario where you need detailed, formal transcripts.

Effortless Integration​

Worried about your existing workflows? Don’t be. Both TeamScribe Meeting and TeamScribe Paralegal slide right into your routine with minimal disruption. Prefer Slack for real-time collaboration? Great. Rely on Microsoft Teams for official updates? Easy. Or maybe you just want to shoot out an email summary to everyone—TeamScribe has you covered.

Multi-format outputs make it simple to share your notes as a quick text recap or a fully formatted Word document. Either way, your team (and your clients) will stay informed without delay.

Who Can Benefit?​

• Executives & Project Managers: Keep your teams on the same page—literally—every time you call a meeting.
• Attorneys & Paralegals: Turn client discussions into professional legal records without spending hours polishing transcripts.
• Consultants & Freelancers: Impress clients with fast, accurate call summaries that highlight your expertise and attention to detail.
• Wherever organized documentation and clear follow-ups are essential, TeamScribe is ready to help.

Why TeamScribe?​

• Time Saved: No more wasting minutes (or hours) compiling notes after a meeting.
• Increased Accuracy: AI-driven transcription and summarization reduce errors and missed details.
• Greater Accountability: Action items are assigned and tracked, so your projects don’t fall through the cracks.
• Enhanced Professionalism: From seamless note distribution to well-formatted documents, everything looks polished and ready to share.
• Ready to experience a new era of conversation clarity? Sign up for TeamScribe now and revolutionize the way you capture your meetings and client calls.

Welcome to the all-new Subphonic Document Hub! We’re absolutely thrilled to have you on board, and we can’t wait for you to dive into everything our applications have to offer.

In the coming months, we’ll be rolling out fresh content, real-world examples, and helpful use cases to help you get the most from our solutions. Keep an eye on this news section—we’ll be posting all the latest updates right here!

Thanks for joining us on this journey. We're excited to see what you'll create with Subphonic!

We cant wait to show you whats on our road map! Lets go...